If/when technology issues arise for school-issued devices, students and/or parents should report the issue to their school's Technology Support Specialist using the One-to-One ticketing system.
Within the One-to-One system, students, parents, and faculty members can submit device repairs or replacements requests, which automatically routes to suitable technology support specialist.
There are two ways parents can report an issue with their child's device. Go to 1:1 Plus , then:
Use the "Log in with Google" button and log into the system using your child's @garnetvalley email and password. OR
Log in using the following generic username and password information. (Username: gvsdparent Password: garnetvalley)
Pay for Damages
We understand that accidents happen. In order for the district to remain fiscally responsible, damages to district property must be paid before we issue a new device. Staff members and/or parents can pay for damages HERE .
If any device stops working because of a hardware or software issue it will be replaced by the district at no cost.
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